Help Center
Frequently Asked Question
Can I talk to someone before I place a large or custom order?
Absolutely. We assign dedicated account managers for our B2B and trade customers. You can reach out via our Contact Us page or call (951) 300-7595 to be connected with your local representative.
Is Casa Inc. a U.S.-based company?
Yes, Casa Inc. is headquartered in the United States, with operational support from our international teams. Our products ship from our U.S. warehouses to ensure faster delivery, reliable service, and compliance with U.S. plumbing standards.
Are your products certified for U.S. standards?
Yes. Our products are designed to meet U.S. plumbing and safety standards. Each model may carry different certifications such as UPC/cUPC, NSF, or ADA, depending on the product type and application. For specific certification details, please contact your assigned account representative with the SKU number, and we’ll be happy to provide the relevant documentation.
How long does shipping take?
For in-stock items, orders typically ship within 1–3 business days. Transit times depend on your location, but most shipments arrive within 5–7 business days.
Please note that LTL (Less Than Truckload) freight shipments may take longer due to carrier scheduling and pickup coordination. If your order is shipping via LTL, our support team will reach out to confirm delivery details and provide tracking updates.
Is there a warranty on Casa Inc. products?
Yes! We stand behind the quality of our products. Most items come with a limited 1-year to lifetime warranty depending on the product. Warranty coverage includes manufacturing defects but does not cover misuse or improper installation.
Are your prices final? Can I request a quote?
Pricing may vary based on volume, location, and current material or freight costs. We encourage trade customers to request a custom quote or contact their account rep for any pricing questions.
Call: 951-300-7595
B2B Account Help
How can I open a wholesale or B2B account with Casa Inc.?
To get started, simply fill out our B2B Application Form with your business details, resale certificate, and shipping information. Once reviewed, our team will reach out to complete the onboarding process and provide access to pricing and order tools.
Is there a minimum order quantity (MOQ) for bulk purchases or trade pricing?
No, our MOQ varies depending on the product category. Most bulk orders start at a minimum of 5–10 units per SKU or 1 full pallet. For container pricing, please contact us directly to discuss volume-based discounts.
Can you ship directly to my customers or job site?
Yes - Absolutely. We support Dropshipping, blind shipments, and direct-to-jobsite delivery for our approved B2B accounts. Let us know your preferred fulfillment model during onboarding.
How does Casa Inc. handle pricing for B2B accounts?
Our B2B pricing is tailored based on product category, order volume, and partnership tier. Please note that prices are subject to change based on material costs, freight rates, tariffs and seasonal promotions.
For the most accurate and up-to-date pricing, please contact your assigned account representative. If you don’t yet have a representative, feel free to reach out through our Contact Us form and we’ll connect you with the appropriate team member.
Do you offer samples or showroom support?
Yes. For qualified accounts, we offer samples, showroom pricing, and display program support. Let us know your project details and we’ll work with you to find the best solution.